On rare occasion, a student is in need of a change of grade due to either human or computer error. I’ll admit that the gross miscalculation was in fact my fault, and I incorrectly entered a student’s grade as B instead of A. The error was quickly noticed, and I contacted the student to let them know I’d be submitting a change of grade form as soon as classes started up again. Luckily, a change of grade is an easy procedure, and the change is in effect within hours of my submitting the standard paperwork. Or so I thought…
As usual, it was utter pandemonium on campus on the first day of classes. I have no idea of the actual numbers, but we have an enormous amount of people who are present during the first 2-3 weeks of classes that do not last the rest of the quarter. In other words, there are a huge number of students who aren’t really students and only think they are students but shouldn’t be there to begin with. They enroll, swarm the campus, and dropout after only a few short weeks. This is one of the many problems with community colleges: we invite the entire community to come take classes, but not everyone can handle a college class. As a result of this temporary population spike, parking spaces are gone, supplies spent, classes full and over enrolled, books are gone from the library and the bookstore, and walking around campus is suddenly like being on the overcrowded city streets of Beijing or Calcutta.
I walk into the Teacher Services office, a small closet of a room that is meant to serve as an exclusive access point for faculty needing to deal with Admissions & Records. Amazingly, it is empty. Foolishly, I assume this will be easy. Just fill out the short form, drop it off in the basket, and go on with the rest of my life, right? Ha.
A student worker is at the window. I think it is good to provide part-time employment and financial assistance to students in the form of student work on campus, but this is quickly becoming a replacement for actual trained and competent workers. Stick the students at the help desk in the library, please, or relegate them to grunt work such as making copies, delivering letters, filing forms, etc. Already, the student looks confused. “Did you need…?” he begins, trailing off, hoping desperately I will say that I need nothing from him and relieve him of any responsibility.
“I need to submit a change of grade for one of my students,” I tell him.
“Yes, okay. And you are the teacher?” he asks.
Standing there in my suit and tie, and having just identified myself as such, I nod.
“Just a moment…” he says uncertainly, and disappears into the catacombs of cubicles behind him. I see many vacant desks back in the galleys of Admissions & Records, but I also note many of them are occupied with actual adults. Several look up at me and I try my best to mentally command them to come see if they can assist me, but alas, I stand in silence for the next ten minutes.
A different student worker returns to the window.
“Can I help you?” he asks.
“I need to submit a change of grade form,” I tell him.
He turns confidently to the shelf behind him. He pulls forms after form from the shelf and looks at each one with growing depression. Finally, he turns back to me empty handed.
“We’re out of forms,” he says apologetically. “You can download one off of your MyPortal account, print it, fill it out, and then drop it off here if you like.”
“I’m an adjunct,” I tell him. “I don’t have an office, or a computer that I can access on campus, and I certainly don’t have a printer.” There are rows and rows of computers on the desks behind him. “Can you print it for me?”
“Uh…let me check…” He disappears.
After about ten minutes the first student worker walks by. I notice an actual adult employee signal him and overhear her ask him “Has he been helped?” The two stare at me.
“I’m helping him now,” the original student worker assures her.
“I need to submit a change of grade form,” I shout politely, with a very big smile, across to the adult employee. She nods, assured, and returns to her desk. The original student worker comes up to me and says that they are all out of forms, but that if I log onto MyPortal, I can print one out.
I relay to him my office-less, computer-less, printer-less status.
Thinking on his feet, the student turns his computer monitor around and passes me his keyboard. The monitor and keyboard don’t quite reach me, but I lean over the counter and begin to log on. Each teacher has a unique, unchangeable, random access number. Since they were randomly generated, cannot be changed, and are ten digits long, I do not have mine memorized. I begin to log onto my email account, where a keep a copy of my login number stored. The student attempts to assist me by moving the mouse over to the MyPortal tab and clicking it for me as I log into my email, redirecting me from Gmail and to the school’s login portal.
“There you go!” he says helpfully unhelpful.
“Thanks,” I say, and log back into Gmail in order to get my access code. Eventually, I retrieve it and log into the faculty portal. I turn the monitor back to the student and say, “Alright, I’m logged in. Go ahead and print the form.”
The student looks at the screen confused. “I don’t know where it is,” he confesses, “I just was told it is on your portal. I’ve never actually seen one of these before. I’m a student.”
Groaning, I look through the list and locate the form myself. He prints it, and I fill it out quickly. The information they need from me is my name, signature, student’s name, student’s ID number, class name and number, and what grade the student is supposed to have received. It takes me thirty second to fill out the form.
As I hand it over, the second student worker returns with a giant stack of papers. “I ran off more copies of the form!” he says triumphantly. He hands me one, but I hand it back to him.
“You just need your dean’s signature,” the first student worker tells me. Sure enough, a new field has been added to the grade change form: dean’s signature. I don’t know my dean. He’s not someone I see or interact with. Now, apparently, I have to. I take the form back from the student and walk across campus to my dean’s office.
My dean isn’t in his office. His door is locked and there is no note. The department office itself is empty. The administrative assistant is gone. A student worker comes up to me. She looks all of eighteen and does not speak very much English.
“Can I help you?” she whispers meekly. I explain I am looking for the dean, or, failing him, the department secretary. The student worker informs me the dean has already left for the day and that the department secretary has not yet returned from her lunch break. I check my watch: it is 3:00PM.
I return to Admissions & Records. The two student workers are sitting together, playing a crappy-looking game on their computer.
“Got it?” one of them asks me optimistically. I explain that the dean was absent, the secretary missing. I explain that the student needs her grade changed, and that I’ve never needed the dean’s signature before. After some thought, the student worker offers to forward the form to my dean via the college’s inter-office mail system. he assures me that this is standard procedure, and that the dean will get the form, sign it, and send it back to Admissions & Records again via the inter-office campus mail. I leave the form with them, and hurry off to teach my class.
One week later, the grade has still not changed. The student has emailed me twice, quite distressed. I have no means of contact for Admissions & Records. I have emailed my dean, but not received any reply.
As I finish this post, I decide that I should print the form on my computer at home, fill it out, sign it, and attempt to take it to the dean again tomorrow, hopefully get his signature, and then take the complete form back to Admissions & Records.
My final thought: if something as simple as this is this hard to accomplish, imagine what would be involved in attempting to do something truly difficult yet meaningful in today’s academia. Think of all the meetings, and deans, and chairs, and vice-chancellors, and vice-presidents, and administrators…what the hell are they doing with their time? Where are we headed with them at the wheel?
My inbox dings. Another teacher, who like everyone else had a waitlist out the door, asks whether new classes will be created for all these students who could not get in. The chair of the department quickly replies: no new classes will be added, but we are 4% under our enrollment numbers and should do whatever we can to raise that number for the good of the college. That, for those who could not translate, means adding above to 30-student maximum, perhaps to level of 35, 40, even 45 students in a small classroom.
They cut our classes, close positions, fire us, and those that remain are told we don’t have enough students enrolled. Services continue to be cut, positions eliminated. The administrators are at lunch, gone for the day. The student workers do the work for credits.